Delivery

Standard 1-3, 1-2 UK & Off shore & UK Mainland Delivery (Drop Shipments Only):
Choose delivery options upon check out.

Please note: The above does not apply to store owners, bulk orders & B2B (Normally Delivery For Bulk Orders Of Over £ 3000.00 To Your Business Premises Would Be Free)


All products purchased from are delivered within the UK mainland from £3.60 Products purchased from EU, N. Ireland, Highlands Of Scotland & British Isles Are Subject To Additional Delivery Charges, please select the correct shipping method upon check out.

Dispatch:

SERVICE BASED ON ORDER AMOUNT

Service

Courier

Price Based

Cost

Standard 1-3 Days

Drop Shipment Only

Hermes (Tracked)

Up To £ 15.00

£3.60+ vat

1-2 Days UK & Off Shore

Drop Shipment Only

Royal Mail/ Hermes (Tracked)

£ 15.00 ~ £ 25.00

£4.60+ vat

UK Mainland

Drop Shipment Only

DPD / Hermes Parcel

£ 25.00 ~ £ 500.00

£ 6.60+ vat

Drop Shipment Only

£401.00-600.00

DPD

£401.00-£600.00

£12.00 + vat

Heavy Goods Shipping UK Mainland

Pallet Force Or DPD

Pallet Rate

£ 48.00 + VAT (Pallet Rate)

Off Shore

ROI ( PALLET)

Off Shore

 

Pallet Rate 

£ 84.00 + VAT

£140.00 + vat

B2B Pallet Rate £501.00-700.00

Pallet Force

Pallet Rate 

£48.00 + vat

B2B Pallet Rate

£701.00-2000.00

Pallet Force

Pallet Rate 

£78.00 + vat

B2B Pallet Rate

2000.00 +

Pallet Force

Pallet Rate 

Free


Link To Payments For Palletised Distribution: Here 

All orders placed are dispatched within 1-2 DAYS. on working days only. Our Distribution Centre’s working days are Monday - Friday.
Please make sure that your order is correct and the contact details provided on the order details are valid, this will help you or your customer to be fully updated with the step by step delivery stages by the courier.

Delivery:
Parcels.
All Parcels Are Reinforced With Tape Around The Edges, Weak Packed Products Are Boxed In Different Size Boxes. Parcels Are Insured At No Cost To Yourself Or Your Customers, But We Need You Cooperation In The Event The Parcel You Received Is Damaged Box, Extensively Ripped Box, You Must Clearly Accept The Parcel But Sign As Parcel Damaged Also Try To Explain If There Is An Option On The Paperwork Or The Screen Of The Signature Machine Provided By The Delivery Driver. Don't Forget We Need To Know This As Soon As Conveniently Possible.

Exceptional Charges
If We Deliver To Your Customer But Are Not Available Our Courier Will Advice Via Email / Text Message / Calling Card If Applicable. If The Delivery Fails Or Delivery Is Refused, We Reserve The Right To Request That , Postage  Costs Are Paid By The Customer (Vendor), Also Admin Fee Will Be Applied Upon Refunding The Order.


Advice For Your Customers
Whether You Or A Member Of Your Family Awaiting For The Parcel To Arrive Must Be Aware To Check The Parcel Check Externally For Any Damages That May Have Been Caused In Transit. In The Event Of A Damaged Parcel You Must Sign As Unchecked Damaged Parcel, This Is For Insurance Reasons That Will Benefit You And Us, If You Fail To Check Your Parcel Externally Any Claims Of Transit Damage Will Take Longer To Investigate Than Normal. You Must Accept The Parcel And Contact Us As Soon As Conveniently Possible.

Please check your parcel(s) on delivery, externally and internally and report any damage(s) to us within 5 days. Failure to report damage(s) within this time period may result in chargeable replacement or spare parts.

Collections
Please refer to: Drop Shipping Agreement

Additional Fees:

Unwanted Item, Restock Fee £ 2.00 (Items Up To £ 30.00)
Unwanted Item, Restock Fee £ 8.00 Per Box (Items £ 30.00 & Above)
Delivery Charges Are Not Refundable For Failed Deliveries, Unwanted Items, False Claims & Accidental Damages Unless Signed Clearly "Box Damaged" Or Reported To Us Within 48 Hours Of Receipt.
Collection Charges Are Not Refundable For Unwanted Items, False Claims & Accidental Damages Unless Proved Otherwise By The Customer. (Following Verification By Our Service Centre)